Our Process

Our Process.
Proven to Work.

It's not what we do, it's how we do it that matters.

No two events are the same. Each project is a special manifestation of collaboration, creativity, and engineering.

The challenge:

How do you consistently execute, given the variable nature of unique projects?

The answer:

Our process. While each project is unique, your Steelhead team is executing a step-by-step playbook that produces exceptional results - and we have client satisfaction score to prove it.

Exhibit Happy®

So, what’s with the smiley face and all this Exhibit Happy® stuff? It’s our belief that all of the creativity and planning that goes into creating Brand Experiences should be fun.

Exhibit Happy® is our promise that anyone who comes in contact with Steelhead can expect 3 things:

Awesome
Support

Whether you are a Client, Vendor, or Employee of Steelhead we are here to help and we will go to great lengths to support you.

No
Surprises

You can count on us to do what we say we are going to do. Communication and trust go a long way in relieving stress.

Fun Along
the Way

An interaction with Steelhead will be fun and memorable. We can work hard and have a good time all at once.

Sure, it's our tagline, but internally Exhibit Happy® is our ongoing litmus test – the standard by which we measure our performance and our promise to those that work with us.

Top 40 Service and Reliability

Each year Exhibitor Magazine recognizes the industry’s very best in a range of categories. At Steelhead, we have always thought, “What good is creativity if you can’t execute?”

To be acknowledged as a leader in Service and Reliability is a testament to our commitment to delivering support and outstanding results to our customers.

“If you can’t measure it,
you can’t improve it.”

– Famed business author Peter Drucker

In 2017 we began to ask our clients a simple question after each project “On a scale of 1-10, how likely are you to recommend Steelhead to a friend or colleague?” Over this period, the average score has been 9.4 (well technically 9.417 but who’s counting). Uh, we are. What began as an interest in our customer satisfaction has now become a standard of proof which each Steelheader is dedicated to upholding.

Testimonials

Not everyone is looking for the same thing. We understand that your expectations are unique to you. Here are what some of our customers have to say about working with Steelhead.

WAYSTAR

We’ve worked with Steelhead for over 10 years and highly recommend them. If you’re in the market to restart your exhibits, please consider contacting them. They provide the best services in the industry and are the only team that guarantees their pricing. We’ve compared many of their competitors’ contracts during the RFP process and no one else in the industry does this.

NOSLER

The entire team at Steelhead went above and beyond to make sure everything was perfect with our booth. The entire process, from initial design, to set-up, and tear down, was seamless and easy. When they say, “Exhibit Happy”, it isn’t just a slogan, it is the truth.

EXTRAHOP

If you’re thinking of working with Steelhead do yourself a favor and DO IT!! They are always transparent with pricing, flexible with budgets, and provide the best service and products. We’ve been a client for nearly 2 years and couldn’t be happier!

The challenge:

The answer:

WAYSTAR

NOSLER

EXTRAHOP

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